How it works
Scan the Code
Use your phone to scan the QR code on the product.
No app required — just your camera.
Tell Us What Happened
Fill a short form or chat with us. Share your complaint in a few words — photos optional.
We Alert the Brand
Your feedback goes straight to the company.
We make sure your voice is heard.
Get a Response
You’ll receive a resolution or feedback within 24–48 hours. We keep you updated every step of the way.
For Businesses
Empower Your Business Through Smart Consumer Engagement
Why Sign Up?
Build Trust & Loyalty: Let your customers know you care. Resolve complaints quickly, professionally, and transparently.
Gain Real Insights: Turn complaints into actionable data to improve your products and services.
Avoid Reputational Damage: Address consumer issues before they escalate to social media or regulatory bodies.
Comply with Regulations: Meet quality control and customer service benchmarks effortlessly.
Boost Profitability: Satisfied consumers are more likely to return, boosting your bottom line.
Who Can Join?
Small and Medium FMCG businesses in food, beverage, personal care, household products, and more.
What You Get
A dedicated business dashboard to track, manage, and resolve consumer complaints.
Access to real-time consumer feedback.
A unique QR code to place on your product packaging.
Self-service options for consumers including online chat, call requests, and complaint tracking.
Data analytics to improve product quality and operational efficiency.
How It Works
Sign Up – Fill out our short form.
Activate – Receive your dashboard and QR code integration kit.
Engage – Begin receiving and resolving consumer complaints in real-time.
Testimonials
Hear From Our Clients
I scanned the QR code, submitted my complaint, and got a response the next day. It felt good to finally be heard!
Ijeoma
Ibadan
Fast, easy, and stress-free. I didn’t expect much, but FeedLoop surprised me with how quickly they responded.
Tunde
Lagos
Simple, effective, and impactful. Our team uses the data from FeedLoop to spot trends and take action before problems escalate.
Bola
Brand Manager, Local Beverage Company
We are trusted by businesses and Individuals
Frequently Asked Question
What is FeedLoop?
FeedLoop is a simple platform that connects consumers with small and medium FMCG brands to report product complaints and feedback easily.
Do brands actually respond?
Yes. Participating brands are notified instantly and are committed to resolving issues promptly.
How do I report a product issue?
Scan the QR code on the product with your phone — it takes you to our web platform where you can log your complaint in minutes.
Is my personal information safe?
Yes. We use secure systems and only collect the information necessary to process your complaint.